Full Privacy Policy
Tkak Privacy Policy — Full Details
Thank you for visiting tkak.asia. This Privacy Policy explains what information is collected when you use tkak, how it is used, and how it is kept secure. If anything is unclear, Help Center Ask us in Bengali.
1 Introduction & Applicability
This Privacy Policy applies to users of the tkak.asia website and the tkak mobile application. By accessing or registering on the tkak platform, you are considered to have agreed to this policy.
Tkak believes your data belongs to you. We only use it to the extent necessary to provide you with a better service. Collecting unnecessary information is not our policy.
tkak's Commitment: Your personal information will never be sold, rented, or transferred to third parties for advertising purposes.
2 What Information We Collect
Tkak collects information in three main ways: data you provide directly, data automatically recorded during your use of the platform, and data received during payment processing.
Information you provide directly:
- At registration: name, mobile number, email address (if provided), and date of birth.
- During identity verification: National ID or birth registration number.
- During payments: your bKash or Nagad number — but never your mobile banking PIN.
- When contacting support: your messages and any attached files.
Automatically collected information:
- Device type, operating system, and browser information.
- IP address and approximate location (country or division level only).
- A log of which pages you visited on the platform, how long you spent on them, and which games you played.
- Cookies and session data (full details available in the Cookies section).
tkak never collects your mobile banking PIN, card number, or bank password — and there is no reason we would ever ask for them.
3 How Your Information Is Used
Tkak uses the information it collects solely for the following purposes — and nothing beyond that:
- Account Creation & Management — login, password reset, and profile updates.
- Payment Processing — verifying deposits and completing withdrawals.
- Fraud Prevention — detecting multiple accounts and monitoring unusual transactions.
- Customer Service — Support ticket processing and issue resolution.
- Service Improvement — analyzing which features are used most to make the platform better.
- Legal Compliance — maintaining records required to comply with applicable laws.
- Security — preventing cyber attacks and ensuring the protection of the platform.
Tkak never uses your personal information to send targeted ads on behalf of third-party advertisers. If tkak sends its own promotional notifications, you can opt out at any time.
tkak only uses the information necessary to provide you with a better experience — nothing more.
4 Who Your Information Is Shared With
Tkak shares your information only in limited circumstances and to a limited extent. Each case is explained clearly below:
| Recipient |
What Data |
Why |
| Payment Gateway (bKash/Nagad) |
Mobile number, amount |
To complete a transaction |
| Game Software Providers |
Session ID (not name) |
For game operation |
| Legal Authorities |
Legally required information |
Compliance with legal orders |
| Security Analysis Services |
Anonymized Logs |
To detect fraud |
Only session-level data is shared with game software providers — your name, mobile number, or payment details are never passed on to them. If a lawful order is received from legal authorities, tkak is obligated to comply — but only to the extent of what has been requested.
A Clear Message: tkak never sells, rents, or shares your data with third parties for advertising purposes.
5 Data Retention & Security
Tkak stores member data in secure data centers. Technical safeguards in place include:
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Database Encryption — all stored data is encrypted.
- Firewall and Intrusion Detection System — to prevent unauthorized access.
- Regular security audits and penetration testing.
- Restricted Access Controls — only authorized staff can view specific data.
How long data is retained depends on its type. All data is kept for as long as your account remains active. Even after account closure, certain information may be retained for a defined period for legal compliance — typically 5 years. After that, the data is permanently deleted.
In the event of a data security breach, tkak will notify affected members as quickly as possible and take immediate steps to address the issue. Concealing data breaches is not our policy.
6 Cookie Policy
Cookies are small text files stored in your browser. tkak uses the following types of cookies:
- Essential Cookies: Login session management and security tokens are essential — the platform cannot function without them.
- Functional Cookies: Remembers your preferred language and layout settings.
- Analytics Cookies: To understand which pages are used most — this data is anonymous.
Tkak does not use any third-party advertising tracking cookies. You can block cookies through your browser settings — however, disabling essential cookies may affect login and general platform functionality.
You can manage tkak's cookies by going to your browser's Settings → Privacy → Cookies.
7 Your Rights
As a tkak member, you have several important rights regarding your personal information:
Right to Access Your Data
You can request to view all the information tkak holds about you.
Help Center Once you send an email, you will receive a response within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Many details can be updated directly from your profile page.
Right to Erasure
When closing your account, you may request that your data be deleted. If any information must be retained for legal reasons, you will be informed accordingly.
Right to Data Portability
You can request a copy of your transaction history and account information, and it will be sent to you in a plain, readable format.
Right to Restrict Processing
If you object to your data being used for a specific purpose, you can submit a request regarding that matter. tkak will review it and respond accordingly.
To exercise any of your rights Help Center Or reach us at support@tkak.asia. We typically respond within 15 business days.
8 Protection of Minors
Tkak strictly prevents users under 18 from registering. A number of specific measures are in place to enforce this:
- Date of birth is verified at the time of registration.
- If there is any doubt, proof of age documentation will be requested.
- If a user is identified as being under 18, their account will be immediately suspended.
- Any data found to belong to a minor is permanently deleted immediately upon discovery.
If a parent suspects their child is using tkak, please contact support@tkak.asia immediately. tkak will take prompt action.
18+ Only: All tkak services are strictly for adults only. Access by minors is strictly prohibited.
9 Policy Updates
Tkak may update this Privacy Policy as needed. When changes are made, here's what we do:
- The "Last Updated" date at the top of this page is revised accordingly.
- A push notification is sent through the app whenever there are significant changes.
- For major changes, a consent prompt will be shown at your next login.
Continued use of tkak after a policy update constitutes acceptance of the revised terms. If you object to any changes, please notify us before closing your account.